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How do I request a return?

To request a return, please contact the seller you purchased your order from. Each seller on Shawish manages their own orders and makes decisions about cancellations, refunds, and returns.

What are the return requirements for vendors?

Each seller on Shawish manages their own orders and makes decisions about cancellations, refunds, and returns. Shawish vendors should include their return details on their profile or under each product description.

Vendors will be able to process returns through Stripe Payments. If the vendor has selected real time shipping, they will need to request a return for the shipping cost from Shawish’s customer service at shawish.market@gmail.com. Within the email, vendors should include the order number, total amount being returned, the reason why and the vendor's e-transfer details.

To view the full vendor system manual, please visit: https://drive.google.com/drive/u/1/folders/1zOPLVURe8dffI7goc6VdubSbRfjSfWvf